Policies

– SUGARING & AESTHETICS –

Office Policies:

Per North Carolina State law, only the client and the technician may be in the treatment room while any treatment procedure is being performed. If you have someone coming with you on the day of your procedure, they will be required to wait in the waiting area until your treatment is complete. However, at the time of your initial consultation, you may bring one adult with you into the treatment room if you wish.

All non-English speaking clients must bring an interpreter to their consultation. On the day of the procedure, the interpreter is required to accompany the client to the office, where we will review the paperwork and answer any questions. When the client enters the treatment room, the interpreter must remain in the waiting area for the duration of the procedure.

Children are prohibited in the office. Clients that show up for their consultation or scheduled procedure with children (anyone under the age of 18) will be rescheduled day and will subsequently forfeit their deposit. See the Deposits and Fees section below.

Should any persons in the waiting area become a distraction or become loud or disorderly to either the technician or the client, they will be required to leave the office immediately.

Per state laws and regulations, pets and animals are prohibited from the premises.

Payment Policies:

Payment in full must be made when services are rendered. We accept cash, checks, debit cards, American Express,Visa and MasterCard. We also offer gift certificates, which can be purchased for any type of procedure, and are valid for 1 year and cannot be exchanged for cash. We do not accept, nor offer Care Credit or any type financing or payment plans.

Deposits and Fees:

Aesthetics & Sugaring Service Appointment Deposits:

• A credit card is required to hold all new appointments.
• Full body Sugaring services must be pre-paid for the 2-hour minimum price in order to hold an appointment due to the length of the service.

Late Fees:
If you are running late, please contact us immediately by texting or calling to see if we can still see you. If you arrive more than 15 minutes late to your treatment appointment, you will be charged a $50 late fee and be required to reschedule your appointment for another time.

Cancellation and No-Show Fees:
Should you need to cancel or reschedule your appointment, we are happy to accommodate you. Appointments must be rescheduled or canceled at least 24 hours before your scheduled appointment time. If you do not show up, fail to reschedule, or cancel your appointment after the 24-hour cut-off period, you will be charged a $50 fee. No-shows will be charged 100% of the bill.  Cancellations due to illness will be adjusted as needed, so please call to cancel if sick.

Refunds and Returns:
No refunds on services or opened products.  We offer facial product samples to try before you buy.

Fees and policies are subject to change without notice. We reserve the right to decline service to anyone.