Policies

Policies

Learn about our permanent makeup information and policies.

Office Policies:

Per North Carolina State law, only the client and the technician may be in the treatment room while any treatment procedure is being performed. If you have someone coming with you on the day of your procedure they will be required to wait in the waiting area until your treatment is complete.

 

Children under the age of 12 are prohibited in the office. Any children over the age of 12 that are in the waiting room during your procedure must be able to sit for long periods of time without the supervision of the client.

 

Should any persons in the waiting area become a distraction, become loud or disorderly to the either the technician or the client they will be required to leave the office immediately. At the time of your initial consultation you may bring one adult with you into the treatment room if you wish. No children under the age of 18 are allowed in the treatment rooms during consultations.

 

All non-English speaking clients must bring an interpreter to their consultation. On the day of the procedure the interpreter is required to accompany the client to the office where we will review paperwork and answer any questions. When the client enters the treatment room, the interpreter must remain in the waiting area for the duration of the procedure.

 

Pets and animals are prohibited from the premises, per state laws and regulations.

Payment Policies:

Payment in full must be made when services are rendered. We accept cash, checks, debit cards, American Express,Visa and MasterCard. We also offer gift certificates, which can be purchased for any type of procedure, and are valid for 1 year and cannot be exchanged for cash. We do not accept, nor offer Care Credit or any type financing or payment plans.

Deposits and Fees:

Consultation Fees:
Consultations for treatments are $50. After your consultation, when you schedule your treatment this fee is applied to your total treatment cost and is deducted at the time of payment from the amount owed on the day of your treatment and used within 90 days of your consultation. Should you choose not to schedule a treatment this fee is non-refundable. If you do not make a treatment appointment within 90 days of your consultation you will be required to come in for another consultation prior to scheduling any treatments. If you do not show up for your consultation or fail to reschedule your consultation appointment as detailed below in the Cancellation and No-Show Fees section, your $50 deposit will not be applied to your treatment fees, but instead shall cover the cost of your missed consultation appointment.


Appointment Deposits:

We require a $150 deposit for treatment appointments. This fee is applied to your total treatment cost and is deducted at the time of payment from the amount owed on the day of your treatment.


Late Fees:

If you arrive more than 15 minutes late to your treatment appointment you will be charged a $50 late fee, and be required to reschedule your appointment for another time. You will also be assessed a Rescheduling Fee as detailed below.


Cancellation and No-Show Fees:

Should you need to cancel or reschedule your appointment we are happy to accommodate you. Appointments must be rescheduled or cancelled at least 24 hours before your scheduled appointment time. If you do not show up, fail to reschedule, or if you cancel your appointment after the 24-hour cut off period you will be charged a $50 fee. You will also be assessed a Rescheduling Fee as detailed below should you decide to reschedule an appointment for another time.


Rescheduling Fees:

If you do not show up, fail to reschedule, or if you cancel your appointment after the 24-hour cut off period and you wish to reschedule your appointment you will be required to place a $150 deposit to hold your next appointment (the $150 deposit will be applied to your treatment fees on the day you receive your treatment). Should you fail to show up for your new appointment, all fees and deposits become non-refundable.


Spot Color Testing Fees:

A spot test procedure helps determine the best color match to surrounding skin tones. It is required for any area larger than 1/2 square inch. The fee is $150. A credit of $50 will be applied toward the initial tattoo session fee. The test pigments must heal a minimum of 30-45 days before camouflage-tattooing sessions can begin. If camouflage tattooing is performed without a spot test, a signed waiver will be required.


Fees and policies are subject to change without notice. 
We reserve the right to decline service to anyone.

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